Privacy Policy

Who we are

Pawfect Pet Nannies Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.precious-paws.co.uk, contact us, or use our services.

We are Pawfect Pet Nannies Ltd, a company registered in England and Wales (Company Number: [insert number if you wish]). For all privacy-related queries, please contact us at:

Email: precious.paws.uk@gmail.com
We do not accept correspondence at our registered office.

What Data We Collect

We may collect and process the following personal data:

Website Visitors

• Name and email address (if submitted via contact form)
• IP address and browser type (for analytics)
• Cookies and tracking technologies (see Cookie Policy)

Clients and Service Users

Through our booking system (Pet Sitter Plus), we collect:

• Full name, email, phone number(s)
• Emergency contact information
• Partner/spouse details (if provided)
• Alarm codes/instructions
• Pet details (including name, species, medical needs, vet info)
• Booking details, invoices, service notes, and visit logs
• Optional media (photos, videos) for social media use (with consent)

How We Collect Your Data

• When you complete the contact form on our website
• When you create an account or request services via Pet Sitter Plus
• When you correspond with us by email or other channels
• Automatically through cookies and analytics tools (see Cookie Policy)

Why We Collect Your Data (Legal Basis)

We process your data under the following lawful bases:

Who We Share Your Data With

We do not sell or rent your data. We may share data with:

• Pet Sitter Plus (our secure booking and CRM platform)
• Veterinary professionals in emergency situations
• HMRC or other authorities, if legally required
• Facebook and Instagram, if you’ve given consent to share photos/videos of your pet

How Long We Keep Your Data

• Client records are retained for up to 7 years for legal and accounting purposes.
• Contact form messages are stored for up to 12 months unless required for longer.
• Media consent may be withdrawn at any time.

Your Rights

Under UK data protection law, you have the right to:

• Access the data we hold about you
• Correct or complete inaccurate information
• Request deletion (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent (for media, marketing, etc.)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at precious.paws.uk@gmail.com.

International Transfers

Some data may be processed outside the UK (e.g., Pet Sitter Plus servers or social media platforms). Where this occurs, we ensure appropriate safeguards are in place.

Embedded Reviews and Social Media Content

Our website may display recommendations and reviews originally posted on third-party platforms (Facebook, Google). These are publicly visible reviews, copied onto our site with no personal contact information shown.

Security

We take appropriate steps to protect your personal data, including access controls, encryption, and limiting who can access sensitive informatio

Changes to This Policy

We may update this policy from time to time. Please check this page periodically for updates. The latest version will always be available at https://www.precious-paws.co.uk.